Store Policy

Store Policy and Other Information

The following information will answer routine questions regarding Hale Akamai IslandProducts on-line store policies. If you do not find answers to your questions below, please contact us.

Order Confirmation

Orders accepted for shipment will be confirmed to the purchaser via email. It is the responsibility of the purchaser to advise us of any errors within 48 hours of our confirmation. All sales are considered final once shipment is made.

Oliver's Almonds Buyers' Club Membership

We honor Oliver's Almonds Buyer's Club Membership ID Numbers. When placing your order, enter your Oliver's ID Number to receive Buyer's Club prices!

Using the Order Form (Shopping Cart)

• Shopping cart: Each item you select will show up in your Shopping Cart "basket" showing the purchase price. You do not have to create a "customer account" like other internet ordering.

• To change your selections: the Shopping Cart allows you to change the quantiy or delete an item while reviewing all items or your order.

• All items may not ship at the same time. For example, some items may come from a different source or require special handling (such as fresh hand made leis that are made on demand and shipped direct from our farm in Hawai`i). We will combine as many items as possible in one order when it is going to the same destination.

• Multiple orders - If you are using the same method of payment (such as a Credit Card) to place multiple orders ON THE SAME DAY, you only need to enter your credit card information once. Simply make reference to your first order on subsequent orders in the Comments/Special Instructions box.

• Avoid delays - It is always a good idea to provide a telephone number or email address in case there are emergencies or delayed shipments beyond our control.

• WE WILL CONFIRM YOUR ORDER PRIOR TO PROCESSING IT, so it is important you provide a correct email address and telephone number.

Credit Card Purchases

We accept:

(VISA, MasterCard, & American Express, business and personal checks.)

If you choose to pay by business or personal check, your order will be processed once your check has cleared your bank.

Because we are an on-line store, our entire inventory is listed on our web site. Purchases should be made on-line using our electronic order form. THIS IS THE FASTEST WAY TO PROCESS YOUR ORDER.

Security - We feel placing your order on-line is no riskier than giving your credit card to a stranger at a store counter or restaurant. More

Here's what we don't do:

• We don't use fancy (and expensive) order processing store fronts. Threrefore, our prices are lower than most e-tailers.

  We don't require you to "open an account" in order to process a credit card transaction.

• We don't include your credit card information in our order confirmation to you.

• Unlike many "shopping cart" web sites we don't collect information on your shopping experience or try to upsell you (bait and switch) when an item is temporarily unavailable.

• We don't deploy any pop up ads to entice you to subscribe to newsletters, software, or ask you to create passwords to "access your account."

• We don't leave your credit card information on our computer system. Once your order is confirmed and processed, we retain an off-line copy of your order in a secure environment in case there are any questions after you receive your order. These records are eventually destroyed.

If you wish not to provide your Credit Card information on-line, we give you the option of leaving that information off your order and having one of our Aloha Representatives call you on the telephone.

We keep it simple: We accept only VISA, MASTERCARD, or AMERICAN EXPRESS.

Please use good judgement when providing personal or financial information to sources you do not trust! If you have any questions regarding your personal information, you may call in your questions to our Message Center at 808.325.9799 (select Option #1) and an Aloha Representative will return your call promptly.

Paying By Check

What is a CSC or CVV Number?

Incoming Calls

You may use our 24 hour Message Center Line 808.325.9799 (Select Option #1) to have an Aloha Representative call you back to assist you. By limiting incoming phone calls, we are able to reduce our overhead expenses and therefore able to continue to provide you our low on-line prices.

Business Licences and Company Registration

We are licensed by the State of Hawai`i (GEID #W04814790-01). We will be glad to provide you this information upon request.

Shipping

Except where noted, all items will be shipped USPS Mail that includes regular USPS Delivery Confirmation in most cases. Live flowers are generally shipped FedEx. Customers may request Signature Confirmation at an additional cost. Customer assumes all risks and responsibility if there is no one available to accept the shipment at its destination.

• Canadian Shipments - Generally cost approximately $10 - $15 extra. We do not ship live fresh leis, fresh cut and bulk flowers into Canada.

Delivery

Although we try our best to accomodate customer requests for a particular delivery date, we cannot always guarantee the carrier will deliver a shipment on time or on a specific date. Deliveries are dependent upon the method of shipment, transport/weather conditions, and destination. For example, although FedEx is one of the most dependable carriers there is no guarantee it will be delivered as promised. Therefore, customers specifying a particular delivery date assumes all risks involved and refunds are not permitted.

Return Policy

All orders are packed and shipped with care. We cannot be responsible for damages after shipment has been received and/or errors made by customer. Only returns that are accompanied by a Return Goods Authorization (RGA) issued by Hale Akamai will be accepted. Returns* are not accepted after 10 days of purchase and must be in their original sealed enclosure. To request a RGA, customers can contact us via email at haip@iakamai.com or fax their request to 808.327.9792, and provide the following information:

• Invoice or Reference Number of transaction
• Date of Order
• Item to be returned
• Email and telephone number of purchaser
• Reason for return

Only items that are unused, sealed in its original packaging, and in resalable condition may be accepted as returned goods. Credit will be for goods and applicable tax only, not freight. The return must be freight pre-paid.

If we shipped an item in error, we will replace the item or reimburse the purchaser for merchandise and shipping costs, provided:

• the item is returned in its original packaging by a carrier that we specify
• accompanied by a RGA issued by us

***NON-RETURNABLE ITEMS All perishables (e.g. fresh flowers such as bulk orchids or lei) or other regulated items (e.g. products that may come in contact with skin such as skin and hair care products, earrings, and clothing) are non-returnable and non-refundable and is not covered by our "*10-day of purchase" policy. Items considered "utensils" are also non-returnable once the package and seal is opened.*** Return to Shopping Cart.

We do not accept collect shipments. We encourage you to obtain an RGA (return goods authorization) from us and ship the item insured, as we cannot be responsible for lost return packages.

Merchandise returned without authorization will be refused.

Restocking Charges

There is no re-stocking charge for errors made from our end. There will be a 25% restocking charge or a minimum of $15 (whichever is greater) on returns due to customer error. Merchandise must be in original packaging and in original condition.

Method of Refund

Refund will be made in the same form of payment originally used for purchase.

Display of Products

We try to be as accurate as possible regarding the descriptions and information about the products we offer. Please be aware that although pictures can show a lot, digital imaging varies on different monitors. The photos on our web sites are representative of the actual product and the delivered product may not be exactly as photographed. We make no warranties about the accuracy of the information we present.

How To Contact Us

The best way to reach us is via e-mail. We generally respond the same day. You can snail mail your inquiry to:

POLICY SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

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